Essential Functions:

• Answers the phone in a friendly manner.
• Quickly determines the nature of the phone call and directs misrouted calls to the correct department.
• Determines if an authorization is needed and ensures that an authorization has been obtained before scheduling.
• Accurately enters patient information in the computer/scheduling program.
• Obtains and accurately enters all insurance information into the registration.
• Schedules patient appointments accurately according to the individual locations scheduling preferences.
• Informs all patients about payments that they may owe upon arrival.
• Correctly cancels and reschedules appointments as needed.
• Obtains benefit information from insurance companies specific to the service the patient is to receive in order to inform the patient of expected cost.
• Maintains patient confidentiality.
• Assist with Prior Authorizations

Skills Abilities:

• Ability to communicate clearly and effectively with all levels.
• Ability to prioritize and complete multiple tasks simultaneously.
• Effective oral and written communication skills.

Working Conditions:

• Exposure to distressed patients, families or visitors.
• Possible exposure to inside environmental conditions.

Physical Demands:

• Requires standing, sitting or walking for up to 8 hours or longer per day.
• The ability to lift up to 50 lbs.

Requirements:

• High School graduate or equivalent.

Preferred Requirements:

• 2+ years of experience.
• Previous experience in appointment scheduling.
• Experience in customer service.
• Knowledge of medical terminology and familiarity with medical diagnostic procedures.
• Some knowledge of healthcare billing and authorizations.