Base Pay Starting At: $15.00


Job Overview:
Healthcare Customer Service representative serves as the first point of contact for patients and healthcare providers.  This role involves assisting patients with inquiries regarding services, providing direction to the location of appointment, and/or physically transport patient to the appointment location.  The representative plays a crucial role in ensuring a positive patient experience and maintaining effective communication between patients and healthcare staff.

Typical Duties and Responsibilities:

• Address and resolve patient complaints or issues in a timely manner.
• Maintain patient confidentiality and adhere to HIPPA regulations
• Collaborate with healthcare providers and administrative staff to ensure seamless patient care.
• Assist our customers who are physically unable to walk by providing wheelchair transport.  Physical requirement to push/pull 300 plus pounds.

Education and Experience:

• High school diploma or equivalent required.
• Previous experience in a customer service role, particularly in a healthcare setting, is highly desirable.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to empathize with patients and provide compassionate care.
• Knowledge of medical terminology and healthcare regulations is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks.